Delivery & Returns, T&C

Delivery

On orders that are processed Monday – Thursday before 3pm (Excludes public holidays)

Standard delivery : 2-4 working days £4.00 (Orders over £75.00 Free)

First Class : 1-2 working days £5.95 (Aims to deliver next day but not guaranteed )

Express : Next working day £7.95 (Excludes Saturdays)

International Delivery : Calculated at the checkout

Delivery time can vary depending on country to be delivered.

Please ensure you have entered the correct delivery address and that you are available for the estimated delivery.

We cannot be held responsible for parcels that are lost/stolen or delayed, or if you choose a safe place, pick up shop or an alternative delivery address.

Returns Policy

Items can be returned for a full refund within 14 days of the purchase provided they are returned in the original condition with any tickets still attached.

Pre-order items are non-refundable however we will gladly exchange for another item.

On the rare occasion any items are missing or faulted then please contact us within 24hours of receiving your order.

Shipping charges are non refundable unless the item is faulted.

Any items returned that granted free shipping will be refunded minus the standard delivery cost.

Refunds are processed within 7 working days by the original purchase method.

If you wish to exchange any items we advise you return the unwanted item for a refund and order the required item via our website.

This does not apply to items purchased via the easyplan payment scheme.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. We recommend that you use insured recorded delivery for returns and keep your proof of posting certificate; we cannot be held responsible for non-arrival of returned goods.

Terms & Conditions

Privacy Notice

Bobbyann is committed to protecting the privacy of its customers. We will not divulge any information about you to a third party. Any information we collect about you is used solely for the purpose of processing your order. We will only hold information held about you in accordance with the Data Protection Act 1998.

We do not store credit card details nor do we share customer financial details with any 3rd parties

Your credit/debit card details are processed by our secure service provider PayPal and as such we do not see your card details, the secure service provider does not see the personal information input by the customer.

We may contact you with regards to processing your order. We may, also, use this information to tell you about changes to our website and to let you know about our products. If you do not wish to receive this information, please send us an email.

The policies are designed to protect the customer and Bobbyann, if you have any queries regarding any element of these statements please do not hesitate to contact us.

Conditions Of Use

No contract will exist between you and Bobbyann for the sale by it to you of any product unless and until Bobbyann confirms that it is dispatching your product. Items featured on the site are held in stock, and every effort will be made to complete an order to customer requirement. No liability is accepted where Bobbyann is unable to complete an order. The customer’s statutory rights unaffected.

1. The acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and Bobbyann will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions.
2. We will send you an e-mail acknowledging your order, once it has passed through our security checks. We may not accept your order for one of the following reasons:
   1. We may have been unable to obtain authorisation for your payment.
   2. The product you ordered may be out of stock. (See Product Availability – below.)
   3. We may have identified a pricing or product description error.
   4. There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.

These Terms and Conditions, and all matters connected with any order you place on our website, are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

Product Availability

All of the products featured on our website have been carefully selected for Online shopping. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability.

Payment

We accept most major credit cards Visa Credit, Visa Debit, Visa Electron, MasterCard, and Maestro via Klarna. We take payment from your card at the time we process your order ready for dispatch. We also accept payment by Pay Pal. To pay by cheque please contact us.

• Paying with Klarna
  • In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34, Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna.

• Pay later:
  • You can find further information and Klarna’s user terms here and you can find general information regarding Klarna here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.